Our Commitment to Returns

Return Window

We honor a return window of 30 days from the date of receipt for any purchase made through our online store. We understand that sometimes products may not meet expectations. In such instances, we strive to accommodate your request efficiently. Please ensure that the items are unused and in their original packaging. This policy aligns with the FTC Mail/Internet/Telephone Order Merchandise Rule, promoting transparency and consumer rights.

How to Initiate

To initiate a return, please visit our website and navigate to the returns section under your account. Alternatively, you may access our contact page for assistance. A representative will guide you through the process. Ensure that you have your order number at hand to expedite your inquiry. We appreciate your patience as we facilitate your request, reflecting our commitment to excellence.

What’s Returnable

Products eligible for return include those that are unopened and in their original condition. Items such as candles and diffusers must remain sealed for health and safety reasons. If you have received an order that is incorrect, please reach out immediately, and we will address the issue promptly. We reserve the right to deny a return if the products do not meet these conditions.

What’s Final Sale

Certain products are classified as final sale. These include any items purchased during promotional events or those marked as non-returnable. We encourage you to review product descriptions carefully prior to purchase. Understanding these terms helps ensure satisfaction and clarity in our offerings. All sales are final on final sale items, and exceptions cannot be made.

Refund Method & Timeline

Refunds will be processed using the original payment method within 7-10 business days following the receipt and inspection of returned items. Please note that processing times may vary depending on your financial institution. We aim to complete this process efficiently, ensuring that your experience reflects our values of responsibility and respect.

Damaged or Wrong Items

In the event of damaged or incorrect items, please contact us within 48 hours of receipt. We will require photographic evidence to assess the situation effectively. Upon confirmation, we will arrange for a replacement or refund as appropriate. Your satisfaction is paramount, and we are dedicated to swiftly rectifying any issues that arise.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part. We recommend using a trackable shipping service to ensure the safe return of your items. For your protection, we cannot guarantee that we will receive your returned item. Please retain the shipping receipt until your return is processed.

Exchanges

Exchanges are not available at this time. We recommend returning the unwanted item for a refund and placing a new order for the desired product. This approach allows us to maintain our commitment to quality and sustainability. Should you have any questions about this process, we invite you to our contact page.